Privacy Policy

Community Fiber and NPTech respect your privacy. This policy explains how information is collected and used when you check service availability, request information, begin signup, receive support, or use Community Fiber internet service.

Information We Collect

We collect information needed to provide, support, bill, and improve service. This may include your name, service address, mailing address, email address, phone number, selected plan, service request details, billing status, installation notes, and communications with our team.

We may also collect technical information needed to operate the network and website, including IP addresses, device and browser information, equipment identifiers, service availability lookup details, network performance information, logs, cookies, attribution data, and security signals.

How We Use Information

• To check whether service is available at your address.
• To respond to inquiries, schedule installation, and provide customer support.
• To create, maintain, bill, and manage customer accounts.
• To operate, secure, troubleshoot, and improve our website, systems, and network.
• To communicate service updates, outages, appointment details, and account notices.
• To comply with legal, regulatory, billing, fraud-prevention, and safety obligations.

We Do Not Sell Browsing History

We do not sell your browsing history or build advertising profiles based on the websites you visit through our internet service. Network information is used for service delivery, security, troubleshooting, performance, billing, and compliance purposes.

Sharing Information

We may share information with vendors and service providers who help us operate the business, such as payment processors, installation or support tools, email providers, analytics providers, mapping services, fraud-prevention services, and hosting providers. We may also disclose information when required by law, subpoena, court order, valid legal process, or to protect customers, employees, the network, or the public.

Cookies and Website Tools

Our website may use cookies, local storage, analytics, maps, attribution tools, and similar technologies to remember session details, understand campaign performance, protect forms from abuse, and improve the service experience.

Data Security and Retention

We use administrative, technical, and physical safeguards intended to protect information. No system is perfectly secure. We retain information for as long as reasonably needed for service, business, legal, tax, accounting, security, and compliance purposes.

Contact Us

Questions about this policy may be sent to support@communityfiber.net or to NPTech, 19066 Market ST / PO Box 47, New Paris, IN 46553.